Terms of service

Welcome to Bloom & Heal! We’re so happy you’re here. Before making a purchase or using our website, please read through these Terms & Conditions. By shopping with us or using our site, you agree to the following terms — don’t worry, we’ll keep this as simple and clear as possible.

1. GENERAL INFORMATION

Bloom & Heal (“we,” “us,” or “our”) owns and operates this website. By using our site, you acknowledge that you’re at least 18 years old (or have permission from a parent or guardian) and agree to these Terms & Conditions.

We reserve the right to update or change these terms at any time. Your continued use of the site constitutes acceptance of any updates.

2. PRODUCT INFORMATION, HEALTH, NUTRITION & WELLNESS DISCLAIMER

We do our best to ensure that all product descriptions, pricing, educational content, recipes, and images on Bloom & Heal are accurate and thoughtfully created. However, please note:

  • Colors may appear slightly different due to screen settings.

  • Our products are not medical devices and do not replace advice from a doctor, midwife, lactation consultant, or other healthcare provider.

  • Individual results may vary, as every body, pregnancy, and postpartum journey is different.

In addition to physical products, Bloom & Heal publishes educational articles, Real Mom Confessions, wellness reflections, and pregnancy- or postpartum-friendly recipes. All such content is provided for informational and educational purposes only and reflects the lived experiences, perspectives, opinions, and research of mothers — not licensed professionals.

Bloom & Heal does not provide medical advice, mental health treatment, nutritional counseling, diagnosis, or care of any kind. We are not doctors, healthcare providers, dietitians, nutritionists, psychologists, psychiatrists, or licensed mental health professionals. Nothing on this website should be interpreted as professional advice or used as a substitute for guidance from your qualified healthcare provider.

You should always consult a physician or qualified healthcare professional regarding any questions or concerns related to pregnancy, postpartum recovery, mental health, nutrition, symptoms, or medical conditions. Never disregard or delay professional medical advice because of something you read on Bloom & Heal.

Customers and readers use our products and content at their own discretion and assume full responsibility for their choices. Bloom & Heal is not liable for any adverse reactions, outcomes, injuries, or consequences resulting from the use, interpretation, or application of our products or content.

If you have any concerns, we encourage you to consult a qualified healthcare professional and reach out to us before making a purchase — we’re always happy to help where we can.

3. ORDERING, PAYMENT & CHANGES

  • All prices are listed in USD unless stated otherwise.

  • We accept major credit cards, PayPal, and other secure payment methods at checkout.

  • Orders are processed once payment is received. If there are any issues, we’ll contact you as soon as possible.

Order Changes & Cancellations:
Orders are processed quickly, so changes or cancellations must be requested within 12 hours of placing your order. After this window, we may not be able to modify your order.

Errors & Fraud:
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors. Any canceled orders will be refunded promptly.

4. SHIPPING & DELIVERY

  • Orders ship within 1–3 business days unless stated otherwise.

  • Delivery times vary by location.

  • We are not responsible for delays caused by carriers, weather, or customs, but we’ll always do our best to assist.

Lost or Stolen Packages:
Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages. Please check with neighbors or your local post office first. If the package is still missing, contact us and we’ll assist with next steps.

International Orders & Customs Fees:
We ship to the U.S., Canada, and select international locations. Customs duties, taxes, and import fees vary by country and are the customer’s responsibility.

For full details, please see our Shipping Policy.

5. RETURNS, REFUNDS & DAMAGED ITEMS

We want you to love your purchase. We offer a 10-day window for return, exchange, or refund requests.

  • Refunds are granted only for items that arrive defective or damaged.

  • Items must be unused and requests must be submitted within 10 days of delivery.

  • Return shipping costs are not covered unless otherwise specified.

Defective or Damaged Items:
Please contact us within 7 days of delivery with photos of the issue. Approved refunds are processed within 5–7 business days after receipt. We are not responsible for additional processing times from your financial institution.

6. INTELLECTUAL PROPERTY

All content on this website — including text, images, logos, graphics, and branding — is owned by Bloom & Heal and protected by copyright laws. You may not copy, reproduce, or use our content for commercial purposes without written permission.

7. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • Bloom & Heal is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website, content, or products.

  • We are not responsible for allergic reactions, sensitivities, or individual outcomes.

  • Users are responsible for following care instructions and consulting professionals when appropriate.

8. PRIVACY & SECURITY

We respect your privacy and never sell or share your personal information. Payment details are encrypted and processed securely. Please review our Privacy Policy for more information.

9. CONTACT US

We’re here for you, Mama. If you have any questions about these Terms & Conditions, please reach out through our Contact page.

Thank you for trusting Bloom & Heal — we’re honored to be part of your motherhood journey. 💕