Shipping policy

Hey, Mama!
We know you have enough on your plate, so we’re here to make sure your order gets to you as smoothly as possible. Below is everything you need to know about shipping with Bloom & Heal.

🌎 Where We Ship

We currently ship to the U.S., Canada, and select international locations. If your country isn’t available at checkout, we’re working on expanding our reach! You can also reach out. One of our shipping partners might be able to get it to you. 

🚚 How Long Will It Take?

  • Processing Time: Your order will be packed with care and shipped within 1-3 business days. 
  • Standard Shipping: Typical shipping times are between 7-15 business days (varies by location). 

Need it sooner? Let us know, and we’ll do our best to help!

📦 Tracking Your Order

The moment your order ships, we’ll send you a tracking number so you can keep an eye on it every step of the way.

📌 Need to Update Your Address?

If you notice an error in your shipping address, please contact us within 24 hours of placing your order. If your order still hasn't shipped, we can still make changes. Once it's handed over to the carrier, we can’t make changes!

📌 Lost, Delayed, or Damaged Packages

We rely on our shipping partners to get your order to you safely, but sometimes unexpected delays happen. Here’s what to do:

  • If your tracking shows 'delivered' but you haven’t received your package, check with neighbors or your local post office first. If it’s still missing, let us know, and we’ll assist you!
  • If your package is damaged upon arrival, reach out to us with photos, and we’ll work with you for an exchange or refund. 
  • We are not liable or responsible for lost or stolen packages after delivery.

🌍 International Orders & Customs

  • International orders may be subject to customs processing, which could cause additional delays beyond our control.
  • Any customs fees, duties, or taxes are solely the buyer’s responsibility.

🎄 Holiday & Peak Season Shipping Delays

During high-demand seasons (like Black Friday or Christmas), shipping carriers may experience delays. We recommend ordering early to ensure your package arrives on time!

💖 Need Extra Help?

We want you to feel taken care of—just like you take care of your little one. If you have any shipping concerns, don’t hesitate to contact us. We’ll be happy to help in any way we can!